SLA Policy Configurator

Define on-transition rules, aging thresholds, and outcomes per policy.

Draft • Workflow Studio

Policy Header

Define the policy identity, workflow scope, and activation state.

Policy Name

Policy Code

Workflow

Active

is_active

If unchecked, the policy is saved but not evaluated.

Scope & Trigger

Choose when the SLA starts and what event triggers evaluation.

Scope Type

Rule Type

Start Status

Resolve Status

Threshold & Aging

Set the SLA duration window and how time is measured.

Threshold

Unit

Condition Builder

Build rules from entity fields without SQL or manual joins.

Entity Fields (SO / PO / DO / AR)

Fields are taken directly from entity tables (SO/PO/DO/AR). No SQL/join required. Entity scope follows the workflow automatically.

Outcome Policy

Define what happens when the SLA is breached.

Set Status To

Notify (Actor)

Publish Subject (JetStream)

Format

sla.policy.breach.action.1234

sla.policy

required prefix

breach

outcome policy

action

scope type

1234

policy code

Entity Patch On Breach

Selected boolean columns are updated only when SLA enters BREACHED. Default override value is false.

Field Name	Breach Override	On Resolve

Resolve behavior recommendation: use No Change to preserve audit history. If business requires auto-recovery, choose a resolve override per field.

Condition JSON

Structured policy output for storage and audit.

Condition SQL

Readable SQL equivalent for validation and debugging.