SLA Policy Configurator
Define on-transition rules, aging thresholds, and outcomes per policy.
Draft • Workflow Studio
Policy Header
Policy Name
Policy Code
Workflow
Delivery Order
Sales Order
Purchase Order
Active
Active
Paused
Scope & Trigger
Scope Type
Status
Action
Rule Type
On-Transition
Continuous Aging
Start Status
Submitted
Pending Approval
In Review
Resolve Status
Approved
Completed
Rejected
Action Status
Select status...
Submitted
Pending Approval
In Review
Approved
Action
Select action...
Submit
Approve
Reject
Request Revision
Complete
On-transition evaluation
Continuous aging
Preview enabled
Threshold & Aging
Threshold
Unit
Minutes
Hours
Days
Condition Builder
Entity Fields (SO / PO / DO / AR)
Fields are taken directly from entity tables (SO/PO/DO/AR). No SQL/join required. Entity scope follows the workflow automatically.
Add Filter
Add Group
Outcome Policy
Set Status To
Breach
Escalated
Blocked
Notify (Actor)
Requester
Owner
Approver
Supervisor
Watcher
Publish Subject (JetStream)
Status Matrix
Start Status
Pending Approval
Resolve Status
Approved
Threshold
48 hours (2880 minutes)
Condition JSON
Condition SQL
Metadata
Owner
Workflow Admin
Last Updated
2026-02-09 14:22